Andy Schaefer

About

Operator, then the platform, then the agent.

I am Andy Schaefer. I live in Plano, Texas. I have worked inside NBA and NFL ticket operations, on the vendor platforms those buildings run on, and now on enterprise AI at Jump Platforms.

The public title is Director of Product, Enterprise AI Strategy. LinkedIn lists Principal PM, Enterprise AI Strategy. I joined Jump on February 22, 2023 as Director of Implementation. I am still employed there. This site is a portfolio and a home for prototypes. It is not an exit announcement.

Career arc

Year ranges follow the public resumes. A few month-level dates still differ between resume versions and are not locked here. OneDay and TixTrack share a year on those published ranges.

  1. Feb 2023 to presentRemote, USA

    Jump Platforms

    Director of Product, Enterprise AI Strategy

    Enterprise AI engagements from go-to-market and executive alignment through governance and value realization.

    Read the case

  2. 2021 to 2023Remote, USA

    TixTrack

    Head of Product

    Strategy and execution for Nliven, the enterprise platform behind Broadway, the West End, and QPAC.

    Read the case

  3. 2021 to 2022Dallas, Texas

    OneDay

    Director of Customer Success

    Customer success for a $2.4M ARR portfolio, with a 96% companywide annual renewal rate.

  4. 2019 to 2021Remote, USA

    Rival

    Sr. Product Manager, Client Success & Implementation

    Engagement lead for an $8.5M book covering Kroenke Sports & Entertainment in Denver.

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  5. 2016 to 2019Dallas, Texas

    AXS

    Head of International Implementations

    Delivery governance for a global portfolio of about $32M ARR, including an about 80% cut in deployment timelines.

    Read the case

  6. 2015 to 2016Cleveland, Ohio

    Cleveland Browns

    Sr. Manager, Ticket Operations

    Mobile ticketing and a 20-person box office, with $140K in annual savings.

    Read the case

  7. 2013 to 2015Detroit, Michigan

    Veritix

    Key Account Manager

    The company's largest book, at 100% retention, including the Detroit Lions move off Ticketmaster.

  8. 2007 to 2013Cleveland, Ohio

    Cleveland Cavaliers

    Ticket & Premium Operations Coordinator

    Suite and premium operations at Quicken Loans Arena, including the arena's first in-suite merchandise ordering system.

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How I work

  1. 01

    Live the workflow first

    I want the operator path in hand before the software prescription. Suite night, box office, and cutover weekend are the same instinct: watch the work, then change the system.

  2. 02

    Agents need a system of record and a person

    Agentic AI is useful when it can act inside the system the team already runs, and when a person previews the change before it is live. Governance is part of the product.

  3. 03

    Change management is the product

    Enterprise cutovers slip when the plan is a configuration checklist. Training, rehearsal, and the day after go-live are the delivery.

  4. 04

    Measure value, not the launch date

    A go-live is a date. Value realization is whether the workflow actually got shorter, and whether people still use the new path a month later.

Education

B.S., Sports Administration, Ohio University

Athens, Ohio · 2003 to 2007

No certifications are listed, because none are on the cleared record.

Operator roots

The Cavaliers chapter is suite and premium operations at Quicken Loans Arena, SharePoint automation, and the arena’s first in-suite merchandise ordering system. The Browns chapter is mobile ticketing, a 20-person box office, and $140K in annual savings.

Read that case

Still at Jump

Open to a conversation. Not announcing a departure.

andrew.schaefer.j@gmail.com